We can usually complete your order the same day if we receive your order by 9AM. If your order contains any catering, we may require an additional day.
These Curbside Pickup Ordering policies are subject to change at any time. Please understand that these policies are to help expedite orders. We have to limit the time we spend on phone calls regarding Curbside service so we can provide excellent service to all of our customers. We are happy to offer this service to the community and these policies are meant to help us get your order to you as quickly and safely as possible. Please call us at 978-774-2756 if you have any problems or questions regarding this service.
WE ARE OPEN REGULAR HOURS FOR IN-STORE SHOPPING!
To limit exposure at pick up:
REMAIN in your vehicle! Do NOT exit the vehicle until the staff member has left.
We MUST place the order in your trunk.
Please crack your window so we can once again confirm the name on the order.
We do NOT accept tips, so any moneys given are then donated to the People-To-People Food Pantry. We regularly supply them with fresh produce so you will be helping provide fresh food to people in need.
Your order will NOT be started until we receive credit card information. We will call you to retrieve that information upon starting your order.
If you are pre-ordering for pickup on a specific day, you must include that information in your email. Please understand that we cannot set aside any product for pre-orders, your order will just be fulfilled on the day you specified.
We reserve the right to limit or substitute when needed.
We do not allow refunds or returns on Curbside orders for pricing or substitution issues.
If you do NOT want substitutions, you MUST write that in your e-mail.
Cancellation of orders MUST be done by telephone, whether you have received a confirmation email or not.
You MUST provide a phone number with your order. We will email you ONE TIME to ask for it. If you do not reply within 6 hours, your order will be deleted.
You MUST visit the website PRIOR to e-mailing EVERY order. Estimated completion time and urgent information is updated daily.
Additions or Removal of an item(s) from your order AFTER you received a confirmation e-mail MUST be done via telephone.
You MUST submit a NEW e-mail for every order. You can NOT reply to an old email. This runs the risk of a prior ordering being duplicated.
When arriving to pick up your order, always call the store at 978-774-2756. Do NOT leave a voicemail that you are outside, we will not get it until after we close. When possible, please park near our side, GREEN door on Page Street.
By submitting an e-mail for Curbside Pickup you are agreeing to these policies and agree to having read and understand the policies and “How To’s” of our Curbside service process.
HOW DO I PLACE AN ORDER FOR CURBSIDE? DO NOT send your credit card information in your e-mail. Please be specific when ordering: Example: “1% milk” not just “milk” or “green pepper” not just pepper. To submit: Send an email to ContactUs@DanversFresh.Com with a subject line of “CURBSIDE”. Include: Full Name, Phone number and your order. You can take a picture of your list if that’s easier. If asked, please choose “Medium or Large” when selecting the attachment size. If you can’t submit via e-mail, please call in your order to 978-774-2756. Please be advised that we may need to call you back at a later time to take your order. We may not be able to assist you in placing your order immediately when you call. E-mail is the best way to place your order.
WHEN ARE CURBSIDE ORDERS PREPARED? Orders can be e-mailed at any time but they will only be fulfilled Monday-Saturday: AFTER 12:00. Sundays: Unfortunately we cannot fulfill Curbside orders due to our limit store hours. Regular store hours apply for walk-in shopping business Curbside Emails are checked ONCE daily. Curbside Pickup Orders are fulfilled in the order in which they were received.
CAN I ASK AVAILABILITY OF ITEMS or PRICING PRIOR TO PLACING MY ORDER? If something is available in the store now, it may not be when we get to your order, or pricing may have changed. Pricing fluctuates daily because of the supply chain. HOWEVER, we are refilling produce, deli, dairy and bread daily. We have always provided great pricing and great quality on all our products.
WHAT IS THE PROCESS FOR CONFIRMING MY CURBSIDE PICKUP ORDER? PLEASE READ THAT CONFIRMATION EMAIL CAREFULLY AS REPLY INFORMATION CHANGES FREQUENTLY AND ANY IMPORTANT INFORMATION REGARDING YOUR ORDER WILL BE INCLUDED IN THAT EMAIL. We will reply to your e-mail letting you know the order has been received and give you an estimated time of completion. We will confirm your e-mail within 24 hours. IF IT’S BEEN LONGER THAN 24 HOURS AND YOU DO NOT RECEIVE A CONFIRMATION EMAIL YOU MUST CONTACT THE STORE!
HOW LONG DOES IT TAKE FOR MY CURBSIDE ORDER TO BE PREPARED? Due to high demand, we are asking everyone to anticipate a completion time of two (2) days. We fill all Curbside orders in the order they were received. Please note that it may be less or more depending on how many orders we have. You will be advised of the ESTIMATED completion time in your confirmation e-mail.
WHAT IF I AM A RECURRING CURBSIDE PICKUP CUSTOMER? If you have placed an order prior for a Curbside Pickup please do NOT reply to any prior correspondences from previous orders. This may cause that old order to get duplicated by mistake. Please always start a brand new email for every new order. We do NOT keep credit card information on file. All credit card information is immediately destroyed after your payment is processed.
WHAT CAN I PURCHASE FOR CURBSIDE PICKUP? We carry fresh produce, Boar’s Head deli meats/cheese, dairy, bread, Pastene products and much more. Please visit our Instagram or Facebook pages, display photos are uploaded on a regular basis. Please understand that we may sell out of products quickly. We do, however, get new shipments of products in daily. Our raw meat selection is Dom’s Meats & Sausages. Our Dom’s supply is filled multiple times weekly. Unfortunately we do NOT carry frozen foods.
WHEN CAN I PICK UP MY CURBSIDE ORDER? Upon confirmation from Danvers Fresh Marketplace that your order is READY FOR PICKUP, you can pick your order up at your convenience prior to the store closing. Please do not arrive to pick up your order PRIOR to a confirmation phone call. If your estimated completion time has passed and you haven’t heard from us, you can check the status of your order by calling us at 978-774-2756
CAN I ADD ITEMS TO MY CURBSIDE ORDER? If you need to add on to an order that has been CONFIRMED by email, you MUST call 978-774-2756 and provide them with the name the order is under, your contact phone number and what you’d like to add on. You may also give the add ons to the employee who calls for credit card information. Please do not send an additional email as it may not be addressed in time. If you did NOT receive a confirmation email then you may send an additional email with the item(s) you are trying to add. Do NOT resend your order, simply just send an email with the item(s) you are adding on.
HOW DO I PICKUP MY CURBSIDE ORDER? Call 978-774-2756 when you are outside. Please be patient at pick up. If you call and we don’t answer, we are on the phone helping another customer. Please give us a few moments and try again. Please do not call when you are on your way, only when you arrive at our location. If possible, we bring orders outside the side door which is located on Page Street, if you can park anywhere near there. We will need the full name the order is under and the vehicle information and location.